Payment:

• The reservation is valid and booked only upon payment of the full sum of your stay.
• The deposit of €250.00 is paid on arrival (payment options see ‘Prices and Agreements’)
• The deposit will be refunded to your account within 5 days after your departure if no infringements have been detected.
• Are considered infringements:
  • Damage caused by the tenant to the infrastructure or its contents.
  • The appropriation of household goods or decorative elements by the tenant.
  • Leaving the holiday home untidy: costs for additional cleaning will be deducted from the deposit.
• As consumption of water, electricity and natural gas varies depending on the season, the occupancy rate of the wellness area and guests’ needs, these costs are not included in the rental price. All consumptions will be settled at the end of your stay to reflect the current market price.
• We reserve the right to adjust the rates at any time when market price fluctuations occur.

Responsibility:

• The tenant should use the house, contents and garden with care and respect.
• The tenant must take account of local residents and avoid noise or parking nuisance. Two parking spaces in front of the holiday home are reserved for the guests.
• The tenant must be insured for damages to third parties, i.e. by means of a civil liability insurance (family insurance).
• The owner cannot be held liable for loss or theft of objects belonging to the tenants.
• The owner cannot be held liable for damage or injury of any kind suffered by the tenants as a result of staying in the holiday home.
• The owner cannot be held liable for any medical or physical injury as an effect of using the wellness facilities. Entering a sauna, hammam and jacuzzi may in certain cases be harmful to your health. If you take medication, in case of pregnancy and under certain physical conditions such as illness, it is advisable to contact your doctor beforehand.
• The owner cannot be held liable for damage to or theft of vehicles, motorbikes, bicycles,… parked in and around the parking lot of the holiday home.
• The tenant is required to follow the Belgian traffic rules regarding parking on the road. The owner cannot be held liable for violations.
• We are not responsible for any damage to swimwear due to the use of the jacuzzi.

Maintenance of the holiday home:

• The tenant maintains the property for daily use.
• The final cleaning of the holiday home is included in the price.
• The tenant will leave the property in the same orderly condition as it was on arrival. If this is substandard, additional cleaning costs may be charged. Agreements on this are stipulated in the house rules.

Waste sorting:

• Belgian law made waste sorting compulsory. As a tenant, you are requested to follow the holiday home’s waste sorting plan.

Smoking:

• SMOKING is not allowed anywhere in the holiday home, except outside on the terrace of the courtyard garden.

Pets:

• We love animals very much, but unfortunately they cannot be accommodated for practical and hygienic reasons.

Parties and visitors:

• It is forbidden by law to hold parties either in the holiday home or in the wellness area.  Accommodation of more than 8 people is not allowed according to the applicable rules.
• Ambient music not causing noise nuisance for local residents is allowed in the courtyard until 10 pm.

Cancelling:

All reservations are subject to the cancellation conditions of the booking channel of your choice:

Website Zente, Logeren in Vlaanderen, Booking.com or Airbnb.

Moving a booking:

The same rules apply if you want to move a booking: the conditions are the same as cancelling a reservation. Move your reservation before the start of the cancellation period to avoid charges.

Cancelling costs:

• Up to 21 days before the start of the rental period*: Full refund** minus administrative cost of € 20.00
• From 21 days to 7 days before the start of the rental period*: 50% refund**
• As of 7 days before the start of the rental period*: 0% refund**

*The start of the rental period refers to the check-in time: 5pm.

**Refund applies to the total amount of the reservation.

If, in case of force majeure, the owner is forced to cancel the holiday home already rented, the tenant will be informed immediately. The amount already paid will be promptly refunded to the tenant. The tenant has no other right than to reclaim this amount.

Your cancellation must be made in writing by regular mail or email.