COVID policy regarding your reservation at holiday home Zente
The uncertain times and the ever-changing measures obstruct the long term view. This makes it difficult for you as tenant and for us as landlord to plan future reservations. Unfortunately, it is what it is and we are convinced that only clear agreements can elucidate this situation. That is why we have listed below our reservation guidelines. In this way, we hope to inform you clearly in advance and avoid unpleasant surprises in the future.
All reservations are subject to the cancellation conditions of the booking channel you have chosen:
Website Zente, Logeren in Vlaanderen, Booking.com or Airbnb.
We are not responsible for the composition of the bubbles at the time of your stay. If the composition changes and you cannot come with the entire group, this is not a case of force majeure. You can change the group or cancel your booking according to the applicable cancellation policy.
Postpone a reservation to a later date:
The same rules apply if a reservation is postponed: the conditions are the same as when a reservation is cancelled. It is advisable to postpone your reservation before the start of the cancellation period to avoid charges.
Your reservation will only be fully refunded if our government mandates the closure of holiday homes of our category. In this case the refund only applies to arrivals within this closing period.